Frequently Asked Questions

We now charge the full price per visit. If you've forgotten to open your gate or have been on holiday simply go to our 'Customer Service" page to book a rear window clean. We will be happy to return at our cost to clean your rear windows when access is available.

Yes no problem. Simply contact us on our "Customer Service" page and we'll book a rear window clean for you. You'll recieve the normal text before text reminder.

Yes we clean windows in the rain, if we didn't we wouldn't be able to offer a regular window cleaning service. Rain water is relatively pure so doesn’t effect the quality of the clean. If it's heavy rain with high winds we will reshedule your clean.

We don't charge to clean your velux windows or skylights because we can't guarantee the quality of the clean. The water fed pole and brush we use to clean your windows is very lightweight and struggles to remove baked on pollen, bird mess and dust from the Velux or skylight due to the fact that no pressure can be applied by the operator. The only downwards pressure on the brush is from gravity. To clean them properly we always recommend that you spin the Velux or skylight over and clean them from the inside. To view a short video which shows you how to spin a Velux window safely just click here to go to the Velux video.

Conservatory roofs are booked as a separate job and are not included in your normal window cleaning price. You can book a roof clean on our "Conservatory Roof Cleaning" page. Most customers have this done once or twice a year.

Did you receive a welcome email from us informing you of your first clean date? If not please complete the customer service form on this website and we'll check to see if we have a completed booking form from you. Did you complete a GoCardless direct debit mandate when booking? We need an active direct debit mandate before we carry out any regular window cleaning.

We collect payment for regular window cleaning via GoCardless direct debit. If you didn't set this up when you booked don't worry, just visit our payments page.

We use pure filtered & deionised water to clean your windows. This involves the use of a carbon fibre telescopic pole, a soft brush and 100% pure water which we have filtered through a five stage filtration process. We remove the dirt from your windows with a purpose made window cleaning brush then rinse the glass. The pure water is left on the windows to dry naturally without leaving watermarks.

We send a "no reply" automated text to all our customers the evening before we are due to clean. This is to remind you to leave the gate unlocked for the day. If we can't gain access to the rear of your property because of locked gates we will clean the accessible windows. If the full price has been charged just book a rear window clean on our "Customer Service' page and we will be happy to return. If you have large front gates which needs an access code we may ask for the code. We reserve the right to remove you from the round if access is repeatedly restricted.

The text reminder is a free service we offer to remind you to leave your gates unlocked for the day. It is computer generated and cannot be replied to. If your gate is locked we will simply clean the accessible windows.

Yes, we can normally clean hard to reach windows safely from the ground. If we can see the window we can normally clean it. If your conservatory or extension is long this might restrict access to certain windows.

No we don't use ladders for window cleaning or climb on to flat roofs. Due to the "Working at height regulations 2005" we have chosen to put the safety of our operatives first and use the water fed pole to carry out our window cleaning. The ladders on the roof of our vans are for "gutter inspections" only.

Yes. We offer other services such as gutter clearing, conservatory roof cleaning and soffit and fascia cleaning. We also clean solar panels. All of our extra services can be found within our menu bars on the website.

No there is no contract to sign. All we ask is that you have at least two window cleans with us. You can cancel at any time after the two cleans. Just let the office know. Please give a reason for your cancellation.

We only clean windows using a water fed pole and without ladders because we believe it gives better results overall and is much safer for our operatives.

Our regular window cleaning round is approximately 6 or 12 weekly. Holidays, sick leave and extreme weather can effect our schedule. If your second window clean is early it's because we have positioned you in the correct position on our rounds. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

No, your window clean can fall on any day of the week between the hours of 7.30am - 6pm.

Due to holidays, sick leave, paternity leave and round optimisation it is not always possible to have the same window cleaner on each visit. We pride ourselves on offering a regular 6 or 12 weekly service, to do this anyone of our window cleaners might attend. All our window cleaners have sign written vans with "Connect Window Cleaning" on them.

If you have no gate for rear access we can still offer our window cleaning services to you but it may have limitations. Due to past insurance claims we no longer bring our hoses through the main part of customers houses. We can however bring hoses through garages or utility rooms with hard flooring. If you're not home on the day of the clean we would just clean the front windows and charge accordingly. Sorry but we don't offer an appointmnet service for regular window cleaning.

Yes we have liability insurance with Hiscox.

Your windows, frames and sills should be sparkling clean. If your last window cleaner used soapy water and a cloth to clean your windows or your windows haven't been cleaned for a long time you might notice a few spots or watermarks when the water has dried. This is totally normal, the pure water draws out left over soap residue and dirt from the frames. After the second clean your windows should be sparkling clean. Please note that there might always be one or two water spots left on the glass, this is the trade off between quality and safety.

Yes we offer a 48 hour guarantee with all our window cleaning. If you are not 100% satisfied we will come back and reclean for free. To book a free re-clean just complete the contact form on our "Customer Service" page. A call out charge may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit. Please note that there might always be one or two water spots left on the glass, this is the trade off between quality and safety.

If you wish to cancel your window cleaning permanently just complete the contact form on our customer service page. Please provide a reason for your cancellation. If you are moving house why not take us with you? We cover most parts of Nottinghamshire and Derbyshire.

All new customers are required to confirm that they agree to pay for their window cleaning by GoCardless direct debit when booking. GoCardless direct debit is the safest way to pay, no late payment charges apply and you are covered by the direct debit guarantee. Payment is only taken if we have cleaned your windows. Sorry but we don't accept bank transfers or cash.

GoCardless payments are collected 5 days after your windows have been cleaned. You will receive an email from GoCardless prior to your payment being taken informing you of the amount due and the date that the payment will be collected.

No, GoCardless only asks for a payment when a job is complete. It's perfect for collecting regular payments such as 4 or 8 weekly window cleaning.

No, payment is only ever taken if your windows have been cleaned.

No, Payments are only ever taken after your windows are cleaned, if you are not having your windows cleaned for any reason payment will never be taken until you re-start your cleaning schedule.

Yes, you have full control as you would with any Direct Debit payment set up.

Just visit our payments page on this website.